What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    "Submit" button not working on iPad

    Asked by earl smith on April 27, 2012 at 11:03 AM

    I use JotForms for quite a few different websites and think they are great. One problem I have only just discovered though is that the "Submit" button does not work on the iPad/iPhone. Please take a look at my form at http://www.eikon360.co.uk/we-create-360-product-images.html and advise asap. Many thanks - Earl Smith

    Page URL:
    http://www.eikon360.co.uk/we-create-360-product-images.html

    Screenshot
    ipad problem product different
  • Profile Image

    Answered by AtacanC on April 27, 2012 at 12:07 PM

    I've just tested your form on iPad and iPhone and submit button seems to be working fine. Did this happen before or is it the first time?

    Looking forward to hear from you.

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    Answered by smudger69 on April 30, 2012 at 03:03 PM

    Ooh Hiya! To be honest I hadn't tested the submit button on an iPad-I was using a friends one and it wouldn't work. I've just asked him to try again and it still won't work-I've also just tried again on my iPhone 4s and that's still not woprking either. (My delay in replying was due to me thinking I'd get an email regarding this question-I know now to login !!)

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    JotForm Support

    Answered by idarktech on April 30, 2012 at 06:39 PM

    Hi,

    I see that one of your css is blocking the submit button. To fix it, simply open/edit your page we-create-360-product-images.html, find this css #apDiv5 and remove them, here's the codes that should be removed:

     

    #apDiv5 {

    position: absolute;

    width: 372px;

    height: 84px;

    z-index: 100;

    left: 87px;

    top: 452px;

    }

    If you don't like to remove this code, you can simply add display:none; inside { } this should also fixed it.

    Hope this helps. Please let us know if you need further assistance. Thanks!

     

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    Answered by smudger69 on April 30, 2012 at 08:23 PM
    Excellent-thank you so much. You're a star!!
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    Answered by Vicky  on January 02, 2016 at 01:21 PM

    Hi,

     

    I'm having this problem too but I'm not sure what you mean by your response above. Do I need to open a new web page or delete text from iPhone settings?

    Thank you so much

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    JotForm Support

    Answered by Kevin_G on January 02, 2016 at 08:02 PM

    Hi Vicky,

    I was unable to find any account related to your email address Swoshbuck@hotmail.com.

    Please, sign into your account and open a new thread, share us the link where your form is embedded or just share us the direct link to your form.

    We will be glad to help you in the new thread.

    Thanks.