Auto-Reciept does not include what event and date it is for

  • npapadmin
    Asked on October 6, 2016 at 3:17 PM

    How can I create a custom receipt?

     

     

  • sercanseco
    Replied on October 6, 2016 at 3:52 PM

    hi there,

     

    when you are creating an auto-response mail template or a custom "thank you" page, by the usage

    of "form fields" tab, you can add the necessary html codes that will provide the user with the

    information, upon submission of the form, such as which event they chose or the chosen date of the

    event. here is a screenshot for guidance.

     

    Auto Reciept does not include what event and date it is for Image 1 Screenshot 20

     

    hope this helps.

  • Kevin Support Team Lead
    Replied on October 6, 2016 at 7:08 PM

    Just to add to the advice given by @sercanseco.

    @npapadmin, I have checked your form and seems like you have already added the payment field in your email notification: 

    Auto Reciept does not include what event and date it is for Image 1 Screenshot 40

    I have also cloned your form and submitted it on my end, I can see indeed the selection made in the payment field is being included in the email auto-responder, here is a screenshot about it: 

    Auto Reciept does not include what event and date it is for Image 2 Screenshot 51

    I have also checked in the email log for your form and I can see the payment field is being included as well: 

    Auto Reciept does not include what event and date it is for Image 3 Screenshot 62

    Please test your form and let us know if the payment field selection is not being included in the email, we will be glad to further help you.