Submitted form not being emailed

  • lordgoose
    Asked on October 6, 2016 at 5:03 PM

    A client submitted a form today and it was not emailed to me. Don't believe I have caused this to happen. Can you take a look? I have checked spam. Thanks.

  • Support_Management Jotform Support
    Replied on October 6, 2016 at 9:15 PM

    Hello @lordgoose, I checked your account and found 1 form named NDA. The recipient that was setup for this form is dave.long@arizonabizsales.com

    Upon checking your account's Mail Logs:

    Submitted form not being emailed Image 1 Screenshot 30

    And our own Mail Logs:

    Submitted form not being emailed Image 2 Screenshot 41

    I confirmed that emails are being sent and delivered successfully to dave.long@arizonabizsales.com

    If you can't see the most recent submission email, try searching your entire email (not just your Inbox). Although you mentioned you're done checking your Spam folder, we still recommend you check your Trash/Junk folders too.