What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submitted form not being emailed

    Asked by lordgoose on October 06, 2016 at 05:03 PM

    A client submitted a form today and it was not emailed to me. Don't believe I have caused this to happen. Can you take a look? I have checked spam. Thanks.

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    JotForm Support

    Answered by Jim_R on October 06, 2016 at 09:15 PM

    Hello @lordgoose, I checked your account and found 1 form named NDA. The recipient that was setup for this form is dave.long@arizonabizsales.com

    Upon checking your account's Mail Logs:

    And our own Mail Logs:

    I confirmed that emails are being sent and delivered successfully to dave.long@arizonabizsales.com

    If you can't see the most recent submission email, try searching your entire email (not just your Inbox). Although you mentioned you're done checking your Spam folder, we still recommend you check your Trash/Junk folders too.