Submitted form not being emailed

  • Profile Image
    Asked on October 06, 2016 at 05:03 PM

    A client submitted a form today and it was not emailed to me. Don't believe I have caused this to happen. Can you take a look? I have checked spam. Thanks.

  • Profile Image
    Answered on October 06, 2016 at 09:15 PM

    Hello @lordgoose, I checked your account and found 1 form named NDA. The recipient that was setup for this form is

    Upon checking your account's Mail Logs:

    And our own Mail Logs:

    I confirmed that emails are being sent and delivered successfully to

    If you can't see the most recent submission email, try searching your entire email (not just your Inbox). Although you mentioned you're done checking your Spam folder, we still recommend you check your Trash/Junk folders too.