Where to find the sent payments in Paypal form

  • Profile Image
    warning817
    Asked on October 06, 2016 at 05:19 PM

    Hi 

    I just got a contract back & I had the paypal option attached.  I got the contract back but no email from paypal saying there is money deposited like I usually get.  It looks different on the email as well than normal.  I deleted the option for a client that was last minute, figured I'd skip the retainer fee that one time.  I added it back on & must have done something wrong. I filled out the form & can see the paypal option is still on there.  Can you tell me if a payment was sent & if so where is it?  The client's name is Jenny Norton.  

    Thanks

    Kelly

  • Profile Image
    jonathan
    Answered on October 06, 2016 at 09:45 PM

    Hi Kelly,

    You can view all the form submission data in the View Submission panel in your My Forms page.

    User guide: How-to-View-Form-Submissions

    I checked the submission from your form https://www.jotform.us/form/52956195471162 and from what I can see, it seems that Jenny Norton did not made any payment. So there was no payment transaction reflected on your paypal account.

     

    Hope this help. Let us know if you need further assistance.

    Thanks.