What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A non-required field shows up as required

    Asked by ABHome on October 06, 2016 at 09:30 PM
    Also, the tab that says shortage is not supposed to require a photo and it is currently.
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    JotForm Support

    Answered by Jim_R on October 06, 2016 at 09:43 PM

    I failed to locate anything labeled as "shortage" on your List Damaged Item Details form.

    I checked all the Upload Fields on that form and confirmed ALL of them are required EXCEPT these 2:

    Are you still having issues or is this resolved? If possible, please give us more info or send us screenshots (here's how) that could better explain the issue you're reporting.

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    Answered by ABHome on October 11, 2016 at 02:06 PM

    It doesn't show until you actually enter the number of items you wish to claim. Then the boxes to select the problem with the merchandise come up.

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    JotForm Support

    Answered by Kiran on October 11, 2016 at 04:22 PM

    I have tried submitting the form http://www.jotform.us/form/50904593844159 and I was able to submit the form without any issue.

    Could you let us know if you are still experiencing the issue? If so, please let us know how to replicate the issue so that we can try and provide you with necessary assistance.

    Thank you! 

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    Answered by ABHome on October 11, 2016 at 04:46 PM

    I am working with a customer right this moment and the customer has marked shortage and it requires us to enter a photo 

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    JotForm Support

    Answered by Jim_R on October 11, 2016 at 06:25 PM

    When setting up conditions, you don't have to set the other side of the condition that wasn't met.


    IF Reason Code is Equal To Shortage THEN SHOW Upload Photo

    (this would suffice)

    You don't have to set it up like:

    IF Reason Code is Equal To Shortage THEN SHOW Upload Photo

    IF Reason Code is Not Equal To Shortage THEN HIDE Upload Photo


    When I checked your conditions pertaining toShortage, this is what I saw:

    Please re-setup your conditions in a way that you would only setup the showing of fields (don't setup the hiding part, as it's automatic if the condition isn't met).

    I would also recommend you have a look at some of our widgets that would make your form a bit tidier and simpler. There are widgets that allow multiple entries http://widgets.jotform.com/category/multiple_entries I would suggest you have a quick look at some of them in case you're interested.

    Related guide: How-to-Add-a-Widget-to-your-Form 


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    Answered by ABHome on October 12, 2016 at 02:36 PM

    Jim I didn't set anything up =- it was set up for us. Is there a number I can call so someone can walk me through where to go to do all this?

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    JotForm Support

    Answered by Kiran on October 12, 2016 at 04:13 PM

    Unfortunately, we are not offering telephone support at the moment. Please be noted that this support forum is our primary support and your questions will be answered in a timely manner.

    I have checked your JotForm now and tried to submit it. However, I was unable to submit the form. After further investigation, I found that there is a CSS code injected to your form which may be causing the issue. I have cloned your JotForm and tested after removing the custom CSS code injected and then tried submitting the form which worked fine.

    Please verify the URL of the CSS code injected and correct it. Please get back to us if you need any further assistance. We will be happy to help.