Has our Jotform account run out?

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    Emma Smith  
    Asked on October 07, 2016 at 07:37 AM

    We are no longer receiving our subscription requests via jotform on email and wondered if our account had expired?

     

    Please could someone come back to me on this asap.

     

    Many thanks, Emma

     

  • Profile Image
    owen
    Answered on October 07, 2016 at 09:09 AM

    Hi Emma,

    Your email account was on the bounce list. I removed it off the list. Please read our guide to avoid further issues related with bouncing:

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    If you need any further assistance please contact us.