Problems with PDF attachments

  • Profile Image
    iKmsa
    Asked on October 07, 2016 at 08:53 AM

    Hi

    we are having issues today with our PDF attachments will attach two so you can see what is happening: 

    and then this also:

    this is how they are supposed to look:

    The errors started today at 10:22am 

    Please assist us to fix these errors 

    Thanks

    iKmsa

  • Profile Image
    liyam
    Answered on October 07, 2016 at 12:01 PM

    Hello iKmsa,

    I just tried downloading the PDF submission of the one which returned an error, but I was not able to replicate the issue. I'm suspecting that there might have had a glitch when you downloaded the file. Can you try again if the problem persists?

    Thanks.

  • Profile Image
    iKmsa
    Answered on October 10, 2016 at 07:54 AM

    Now we are not receiving at all since Saturday 

    This was the last submission received on email: 

    351756280112883537

    08-10-2016 19:18:01

    Linah Molekoa

    But there have been several since then as i can see on Jotform.

    Is there an issue with our emails?

  • Profile Image
    Jan
    Answered on October 10, 2016 at 08:40 AM

    I created a separate thread for your email issue, please refer to this URL: https://www.jotform.com/answers/955777

    Thank you.