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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with PDF attachments

    Asked by iKmsa on October 07, 2016 at 08:53 AM


    we are having issues today with our PDF attachments will attach two so you can see what is happening: 

    and then this also:

    this is how they are supposed to look:

    The errors started today at 10:22am 

    Please assist us to fix these errors 



    Page URL:

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    JotForm Support

    Answered by liyam on October 07, 2016 at 12:01 PM

    Hello iKmsa,

    I just tried downloading the PDF submission of the one which returned an error, but I was not able to replicate the issue. I'm suspecting that there might have had a glitch when you downloaded the file. Can you try again if the problem persists?


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    Answered by iKmsa on October 10, 2016 at 07:54 AM

    Now we are not receiving at all since Saturday 

    This was the last submission received on email: 


    08-10-2016 19:18:01

    Linah Molekoa

    But there have been several since then as i can see on Jotform.

    Is there an issue with our emails?

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    JotForm Support

    Answered by Jan on October 10, 2016 at 08:40 AM

    I created a separate thread for your email issue, please refer to this URL: https://www.jotform.com/answers/955777

    Thank you.