Problems with PDF attachments

  • iKmsa
    Asked on October 7, 2016 at 8:53 AM

    Hi

    we are having issues today with our PDF attachments will attach two so you can see what is happening: 

    Problems with PDF attachments Image 1 Screenshot 40

    and then this also:

    Problems with PDF attachments Image 2 Screenshot 51

    this is how they are supposed to look:

    Problems with PDF attachments Image 3 Screenshot 62

    The errors started today at 10:22am 

    Please assist us to fix these errors 

    Thanks

    iKmsa

  • liyam
    Replied on October 7, 2016 at 12:01 PM

    Hello iKmsa,

    I just tried downloading the PDF submission of the one which returned an error, but I was not able to replicate the issue. I'm suspecting that there might have had a glitch when you downloaded the file. Can you try again if the problem persists?

    Thanks.

  • iKmsa
    Replied on October 10, 2016 at 7:54 AM

    Now we are not receiving at all since Saturday 

    This was the last submission received on email: 

    351756280112883537

    08-10-2016 19:18:01

    Linah Molekoa

    But there have been several since then as i can see on Jotform.

    Is there an issue with our emails?

  • Jan
    Replied on October 10, 2016 at 8:40 AM

    I created a separate thread for your email issue, please refer to this URL: https://www.jotform.com/answers/955777

    Thank you.