One of our forms is no longer being received by the email address set up on the form rules.

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    emmabaker
    Asked on October 07, 2016 at 09:48 AM

    Nothing has been changed on the form and all of the rules have been double checked.  There is no obvious reason for this to happen.  Therefore, I thought the issue was with the receiving email address mailbox settings.  Whilst I was having this looked into, I was forwarding the submissions to my email address to deal with them.  However, as of this week, my email address also does not receive the forwarded submission.  I get the notification to say that is was sent successfully, but it never reaches my mailbox.

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    BDAVID
    Answered on October 07, 2016 at 12:08 PM

    Is this https://www.jotform.com/form/12295857261 the form you are referring to?

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need anything else, we will be glad to assist you.

  • Profile Image
    emmabaker
    Answered on October 10, 2016 at 04:45 AM

    Thank you for looking into this.  I have tried to test it, but now the form is not showing in preview or if I try and open it in another tab.  It just shows a blank page.  It is also doing this when I open the page via the link on our intranet.

    Thank you

    Amy

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    owen
    Answered on October 10, 2016 at 04:55 AM

    Hi,

    When I open your form with link that my colleague provided I do not replicate the issue. I can see your form without a problem. 

    Can you please check again and see if the issue still persists?

    I will wait for your response. 

  • Profile Image
    emmabaker
    Answered on October 10, 2016 at 05:34 AM

    Hi

    I have tried again and can now see the form

    Thank you

    Amy

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    owen
    Answered on October 10, 2016 at 06:45 AM

    Hi Amy,

    I am glad that your issue has been resolved. 

    Please contact us again if you need any further assistance.