One of our forms is no longer being received by the email address set up on the form rules.

Nothing has been changed on the form and all of the rules have been double checked.  There is no obvious reason for this to happen.  Therefore, I thought the issue was with the receiving email address mailbox settings.  Whilst I was having this looked into, I was forwarding the submissions to my email address to deal with them.  However, as of this week, my email address also does not receive the forwarded submission.  I get the notification to say that is was sent successfully, but it never reaches my mailbox.

Is this https://www.jotform.com/form/12295857261 the form you are referring to?

The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

Here are our domain names:

- us-sub1.jotservers.com

- us-sub2.jotservers.com

- aws-sub1.jotservers.com

- aws-sub2.jotservers.com

- us-app2.jotservers.com

- jotservers.com

- jotmails.com

- jotform.com

- amazonses.com

- email.amazonses.com

- *.smtp-out.amazonses.com

- jotform.co

- secure.jotform.co

- s3.amazonaws.com  

- static-interlogyllc.netdna-ssl.com

Let us know if you need anything else, we will be glad to assist you.

Thank you for looking into this.  I have tried to test it, but now the form is not showing in preview or if I try and open it in another tab.  It just shows a blank page.  It is also doing this when I open the page via the link on our intranet.

Thank you

Amy

Hi,

When I open your form with link that my colleague provided I do not replicate the issue. I can see your form without a problem. 

Can you please check again and see if the issue still persists?

I will wait for your response. 

Hi

I have tried again and can now see the form

Thank you

Amy

Hi Amy,

I am glad that your issue has been resolved. 

Please contact us again if you need any further assistance.