- emmabakerAsked on October 07, 2016 at 09:48 AM
Nothing has been changed on the form and all of the rules have been double checked. There is no obvious reason for this to happen. Therefore, I thought the issue was with the receiving email address mailbox settings. Whilst I was having this looked into, I was forwarding the submissions to my email address to deal with them. However, as of this week, my email address also does not receive the forwarded submission. I get the notification to say that is was sent successfully, but it never reaches my mailbox.
- JotForm SupportBDAVIDAnswered on October 07, 2016 at 12:08 PM
Is this https://www.jotform.com/form/12295857261 the form you are referring to?
The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "firstname.lastname@example.org" sender.
Here are our domain names:
Let us know if you need anything else, we will be glad to assist you.
- emmabakerAnswered on October 10, 2016 at 04:45 AM
Thank you for looking into this. I have tried to test it, but now the form is not showing in preview or if I try and open it in another tab. It just shows a blank page. It is also doing this when I open the page via the link on our intranet.
- JotForm SupportowenAnswered on October 10, 2016 at 04:55 AM
When I open your form with link that my colleague provided I do not replicate the issue. I can see your form without a problem.
Can you please check again and see if the issue still persists?
I will wait for your response.
- emmabakerAnswered on October 10, 2016 at 05:34 AM
I have tried again and can now see the form
- JotForm SupportowenAnswered on October 10, 2016 at 06:45 AM
I am glad that your issue has been resolved.
Please contact us again if you need any further assistance.