What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    One of our forms is no longer being received by the email address set up on the form rules.

    Asked by emmabaker on October 07, 2016 at 09:48 AM

    Nothing has been changed on the form and all of the rules have been double checked.  There is no obvious reason for this to happen.  Therefore, I thought the issue was with the receiving email address mailbox settings.  Whilst I was having this looked into, I was forwarding the submissions to my email address to deal with them.  However, as of this week, my email address also does not receive the forwarded submission.  I get the notification to say that is was sent successfully, but it never reaches my mailbox.

    email being received set up the form
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 07, 2016 at 12:08 PM

    Is this https://www.jotform.com/form/12295857261 the form you are referring to?

    The recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

    Here are our domain names:

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need anything else, we will be glad to assist you.

  • Profile Image

    Answered by emmabaker on October 10, 2016 at 04:45 AM

    Thank you for looking into this.  I have tried to test it, but now the form is not showing in preview or if I try and open it in another tab.  It just shows a blank page.  It is also doing this when I open the page via the link on our intranet.

    Thank you

    Amy

  • Profile Image
    JotForm Support

    Answered by owen on October 10, 2016 at 04:55 AM

    Hi,

    When I open your form with link that my colleague provided I do not replicate the issue. I can see your form without a problem. 

    Can you please check again and see if the issue still persists?

    I will wait for your response. 

  • Profile Image

    Answered by emmabaker on October 10, 2016 at 05:34 AM

    Hi

    I have tried again and can now see the form

    Thank you

    Amy

  • Profile Image
    JotForm Support

    Answered by owen on October 10, 2016 at 06:45 AM

    Hi Amy,

    I am glad that your issue has been resolved. 

    Please contact us again if you need any further assistance.