I am not receiving email notification after a form submission

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    mmemari
    Asked on October 07, 2016 at 09:56 AM

    I am not receiving email notifications after a form submission or when click test on the email section even though it says that the test email was sent. 

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    Kevin_G
    Answered on October 07, 2016 at 12:12 PM

    I have checked the email log for your email address and I can see all emails are being sent successfully, I have also tested your form and I can see the email was sent too: 

    I would suggest you to please check this guide in order to find why emails may not be sent: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    If the issue still persists, please let us know. 

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    mmemari
    Answered on October 10, 2016 at 04:03 AM

    Thank you for this, however I am still unable to receive submissions for this form to my email address. The last one I received was on 27/09/2016 and I haven't received any since. I have checked all the points made in the link you put above. I have also check whether emails are being blocked by my email address, however I have checked this and it is not the problem and I received the notification to this reply fine. 

    Please can you advise why this is still not working?

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    seth
    Answered on October 10, 2016 at 04:40 AM

    Hello.

    I checked your e-mail's status as my colleague Kevin_G did, there seems no problem with your mail address and our mail sending system. 

    Strange thing is I could not clone your form and duplicate the issue on my side.

    I have two suggestions for you please try them and turn back to us:

    1) Clone your form and continue from it if possible recreate your form from scratch,

    2) Try a different mail address of your own and test your form. If you do not have the same problem with a different mail address then you have a problem with your mail service provider. In this case you should contact to them.

    At both scenarios please let us know the results.

    Good luck!

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    seth
    Answered on October 10, 2016 at 04:59 AM

    Also you can try this option:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Waiting to hear from you.

    Cheers.