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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email notification after a form submission

    Asked by mmemari on October 07, 2016 at 09:56 AM

    I am not receiving email notifications after a form submission or when click test on the email section even though it says that the test email was sent. 

    Page URL:
    https://form.jotformeu.com/mmemari/rmi-creative-request

    email notification not receiving email email after
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 07, 2016 at 12:12 PM

    I have checked the email log for your email address and I can see all emails are being sent successfully, I have also tested your form and I can see the email was sent too: 

    I would suggest you to please check this guide in order to find why emails may not be sent: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    If the issue still persists, please let us know. 

  • Profile Image

    Answered by mmemari on October 10, 2016 at 04:03 AM

    Thank you for this, however I am still unable to receive submissions for this form to my email address. The last one I received was on 27/09/2016 and I haven't received any since. I have checked all the points made in the link you put above. I have also check whether emails are being blocked by my email address, however I have checked this and it is not the problem and I received the notification to this reply fine. 

    Please can you advise why this is still not working?

  • Profile Image
    JotForm Support

    Answered by seth on October 10, 2016 at 04:40 AM

    Hello.

    I checked your e-mail's status as my colleague Kevin_G did, there seems no problem with your mail address and our mail sending system. 

    Strange thing is I could not clone your form and duplicate the issue on my side.

    I have two suggestions for you please try them and turn back to us:

    1) Clone your form and continue from it if possible recreate your form from scratch,

    2) Try a different mail address of your own and test your form. If you do not have the same problem with a different mail address then you have a problem with your mail service provider. In this case you should contact to them.

    At both scenarios please let us know the results.

    Good luck!

  • Profile Image
    JotForm Support

    Answered by seth on October 10, 2016 at 04:59 AM

    Also you can try this option:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Waiting to hear from you.

    Cheers.