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    Email no longer sending on submission

    Asked by JSedlock on October 07, 2016 at 10:40 AM

    Hi all,

     

    I am having a weird issue, all of a sudden jotform is not generating the emails that should be sent to my notification as well as the autoresponder emails on submission edit.  This was working fine until today.  Thoughts?

    email on submission Emails JotForm all submission edit
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    Answered by Irshad on October 07, 2016 at 12:39 PM

    I have checked the email log of our system, and I am able to see, system successfully sent all the email notification to your email address "computers@lyndhurst.k12.nj.us". So probably those emails should be in the JUNK or SPAM folder of your mailbox.

    I would suggest you to, please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

     

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    Answered by JSedlock on October 07, 2016 at 01:01 PM

    So I responded to the email but i'm also going to respond here.  Its not an issue all around, it seems that the form isnt even generating the email or sending to certain notification emails.  An example is "frank_venezia@lyndhurst.k12.nj.us".  This was working on Tuesday and then randomly stopped.  I have other people as well with the same issue.  Some work and some don't.  We have been using this for a few months now and this is the first time this problem arose.

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    JotForm Support

    Answered by david on October 07, 2016 at 03:12 PM

    I checked our email logs for frank_venezia@lyndhurst.k12.nj.us in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If there are further addresses you believe are in the bounce list, they can be removed on your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

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    Answered by JSedlock on October 07, 2016 at 03:16 PM

    You are fantastic!  I knew I loved jotform for a reason.  My whole day has been trying to track this down and now for the future I can mange this myself.  Thank you again!!