Two of my highly visible forms have been disabled and I'm losing clients

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    arit
    Asked on October 07, 2016 at 11:23 AM

    These forms have been disabled PLEASE TELL ME WHY!!

    https://form.jotform.com/62697115962162

     

    https://form.jotform.com/62706780015150

     

    My clients are being adversely affected. Please fix this asap.

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    Jan
    Answered on October 07, 2016 at 01:29 PM

    Your account is currently in good status. The forms are enabled. Here's a screenshot:

    If you're still having issues, please let us know. Thank you.

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    Stefan Yauchzee 
    Answered on October 07, 2016 at 01:35 PM

    Our account is suspended and I am unable to get response from jotform.

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    Jan
    Answered on October 07, 2016 at 03:56 PM

    @Stefan

    This is a duplicate post. Please avoid opening multiple threads. My colleague already posted his reply on this thread: https://www.jotform.com/answers/954393.

    Thank you.

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    arit
    Answered on October 07, 2016 at 05:26 PM

    Is it possible to have Jotform vet my forms before I start using them? In order to tell me if the form could potentially be disabled?

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    Welvin
    Answered on October 07, 2016 at 09:01 PM

    Our system will automatically check forms and suspension will follow if it finds a phishing form within the account. This happens for free accounts, paid accounts are check manually so you may consider upgrading. Otherwise, send us an email or create a new thread requesting us to check your form. 

    Well, for as long as your form doesn't violate our terms (http://www.jotform.com/terms/), you should all good to go, nothing to worry about.