What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Two of my highly visible forms have been disabled and I'm losing clients

    Asked by arit on October 07, 2016 at 11:23 AM

    These forms have been disabled PLEASE TELL ME WHY!!

    https://form.jotform.com/62697115962162

     

    https://form.jotform.com/62706780015150

     

    My clients are being adversely affected. Please fix this asap.

    form disabled
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    JotForm Support

    Answered by Jan on October 07, 2016 at 01:29 PM

    Your account is currently in good status. The forms are enabled. Here's a screenshot:

    If you're still having issues, please let us know. Thank you.

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    Answered by Stefan Yauchzee  on October 07, 2016 at 01:35 PM

    Our account is suspended and I am unable to get response from jotform.

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    JotForm Support

    Answered by Jan on October 07, 2016 at 03:56 PM

    @Stefan

    This is a duplicate post. Please avoid opening multiple threads. My colleague already posted his reply on this thread: https://www.jotform.com/answers/954393.

    Thank you.

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    Answered by arit on October 07, 2016 at 05:26 PM

    Is it possible to have Jotform vet my forms before I start using them? In order to tell me if the form could potentially be disabled?

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    JotForm Support

    Answered by Welvin on October 07, 2016 at 09:01 PM

    Our system will automatically check forms and suspension will follow if it finds a phishing form within the account. This happens for free accounts, paid accounts are check manually so you may consider upgrading. Otherwise, send us an email or create a new thread requesting us to check your form. 

    Well, for as long as your form doesn't violate our terms (http://www.jotform.com/terms/), you should all good to go, nothing to worry about.