What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our account shows as suspended

    Asked by Stefan Yauchzee  on October 07, 2016 at 11:50 AM

    I am trying to login to our account and it shows as suspended.  

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    JotForm Support

    Answered by John_Benson on October 07, 2016 at 01:56 PM

    You were suspended because you have fields that are asking for credit card information. This is against our terms of use. I have removed the guilty fields and activated your account. 

    Please avoid asking for credit card information and login credentials. If you want to receive payment or something similar, use our payment tools. 

    If you need any help, let us know.