What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Received duplicated submissions

    Asked by vspprint on October 07, 2016 at 01:13 PM
    duplicate orders duplicated submissio
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    JotForm Support

    Answered by John_Benson on October 07, 2016 at 03:34 PM

    It is possible for the user to submit multiple orders. However, you can prevent this by adding a captcha field to your form. Here's a guide:

    https://www.jotform.com/help/205-How-to-Add-a-CAPTCHA-field

    If you still getting duplicate orders after adding captcha to your form, let us know. So, we can investigate it further.

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    Answered by Jon on October 07, 2016 at 03:43 PM

    Hi - thanks for the info. I didn't realize I was posting as my inquiry was intended to be a search phrase. This is helpful as I have a customer who claims to have received 2 duplicate entries (one was 15 minutes after the first submission, and the other was a couple of hours after that). We use JotForm for an order form, so we received 3 orders when there should have been 1. I was told that it was a system issue (and not a user issue) but I have no way to confirm. The captcha field may be a good solution, though it could be perceived negatively by some users.

     

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    JotForm Support

    Answered by Mike on October 07, 2016 at 06:37 PM

    Thank you for your update. It does not sound like a common issue, if you notice it again please feel free to contact us with the form name/link and information about duplicated submission.