We are unable to upload an image

  • Elizabeth
    Asked on October 7, 2016 at 4:54 PM

    Whenever we try to upload an image to our form, we get an error message that says an image can't exceed 0Kb, even if the image is the size suggested (370x250)

    Jotform Thread 954739 Screenshot
  • Elton Support Team Lead
    Replied on October 7, 2016 at 8:26 PM

    The error shown indicates the max file size limit. It seems you've inadvertently changed the limit to zero that's why it keeps yielding an error. I fixed it for you. 

    I fixed it for you. I changed it to 5000 (nearly 5MB) so it should work fine by now. The maximum file size allowed in now around 5MB.

    We are unable to upload an image Image 1 Screenshot 20

    Regards!