What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Facebook: Form tab doesn't load on mobile (only works on desktop)

    Asked by mrchairman on October 07, 2016 at 05:30 PM
    Urgent! I just know after 1 day some customer told me that they can not access the page tab on facebbook fanpage on mobile and me too Your app link work only on desktop.
    Any idea?
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    JotForm Support

    Answered by Jim_R on October 07, 2016 at 05:43 PM

    Hello @mrchairman, can you share us the Facebook Page URL where we could see the form so we can do some tests on our end? 

    In the interim, you may also try re-integrating your form with Facebook to see if that will help.

    Related guide: Adding-a-Form-to-Your-Facebook-Page 

    Hoping to hear from you soon.

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    Answered by mrchairman on October 07, 2016 at 10:45 PM
    https://www.facebook.com/Slim2Day/?sk=app_684336108254110
    ...
  • Profile Image

    Answered by mrchairman on October 07, 2016 at 10:45 PM
    http://www.facebook.com/Slim2Day/app/684336108254110/
    ...
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    JotForm Support

    Answered by Kiran on October 07, 2016 at 11:13 PM

    Unfortunately, Facebook tabs are not supported to display on the mobile devices. This is a limitation from Facebook itself and it is still in their feature list. However, you may consider adding the form using Static HTML app method so that the form may be displayed on the mobile devices. Please refer to the guide below that can help you with adding your JotForm to your JotForm page using Static HTML app.

    https://www.jotform.com/help/125-Adding-Forms-to-Facebook-Static-HTML-App-Method-

    Hope this information helps!