Facebook: Form tab doesn't load on mobile (only works on desktop)

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    mrchairman
    Asked on October 07, 2016 at 05:30 PM
    Urgent! I just know after 1 day some customer told me that they can not access the page tab on facebbook fanpage on mobile and me too Your app link work only on desktop.
    Any idea?
  • Profile Image
    Jim_R
    Answered on October 07, 2016 at 05:43 PM

    Hello @mrchairman, can you share us the Facebook Page URL where we could see the form so we can do some tests on our end? 

    In the interim, you may also try re-integrating your form with Facebook to see if that will help.

    Related guide: Adding-a-Form-to-Your-Facebook-Page 

    Hoping to hear from you soon.

  • Profile Image
    mrchairman
    Answered on October 07, 2016 at 10:45 PM
    https://www.facebook.com/Slim2Day/?sk=app_684336108254110
    ...
  • Profile Image
    mrchairman
    Answered on October 07, 2016 at 10:45 PM
    http://www.facebook.com/Slim2Day/app/684336108254110/
    ...
  • Profile Image
    Kiran
    Answered on October 07, 2016 at 11:13 PM

    Unfortunately, Facebook tabs are not supported to display on the mobile devices. This is a limitation from Facebook itself and it is still in their feature list. However, you may consider adding the form using Static HTML app method so that the form may be displayed on the mobile devices. Please refer to the guide below that can help you with adding your JotForm to your JotForm page using Static HTML app.

    https://www.jotform.com/help/125-Adding-Forms-to-Facebook-Static-HTML-App-Method-

    Hope this information helps!