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    Conditional Fields delete when you change the condition

    Asked by Fabian Rousset on April 27, 2012 at 06:19 PM

    Hello,

    I have a situation where there are repeating fields, ie. Roof 1 Rafter Size, Roof 2 Rafter Size, Roof 3 Rafter Size for a lot of different things per roof (like 20). So I tried to use conditions to minimize what the data entry people have to scroll through to enter the data.

    I created a field, Roof Number Data Entry where if it was equal to 1 then only Roof 1 fields would be showing, if it was 2 then only Roof 2 fields show etc. etc.

    but what happens is that you fill in roof 1 data then switch to Roof 2 and the Roof 1 data disappears. every time you switch Roof Number Dta Entry field it removes any data from the previous field.

    Can you help me with this problem?

    Thanks!

    Fabian

    Page URL:
    ssa.verengosolar.com

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    Answered by jeanettebmz on April 27, 2012 at 06:24 PM

    Could you please paste the form ID or the URL where the form is embedded?

    This way we can provide you with an accurate answer

    Jeanette

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    Answered by Fabian Rousset on April 27, 2012 at 07:10 PM

    <script src="http://ssa.verengosolar.com/forms/jsform/13124337202"></script>

     

    Hello Jeanette,

    A developer used your software to develop a website, and I haven't been able to get a hold of him and I am not sure that there is a form id or url. Can you let me know how I can get you access to it? Right now I access it with a log on and password. Can you use the link above?

    Thanks!

    Fabian

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    Answered by jeanettebmz on April 27, 2012 at 07:33 PM

    Hi again Fabian

    The script you have provided is not related to our form code. What I need is only the URL (your website addresss) where the form is embedded (placed)-- you can copy it from the address bar (http://)

    I make a search using the ID 13124337202, but it doesn't belong to any form

     

    Jeanette

     

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    Answered by Fabian Rousset on April 27, 2012 at 07:40 PM

    Hi Jeanette,

    http://ssa.verengosolar.com/admin/?page=add_form_tab_form&form_tid=4&msg=2

    here is the url, but I don't think you will be able to access it since it needs a password. I can contact you more privately and give you the password if that is ok.

    Thank you so much,

    Fabian

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    JotForm Support

    Answered by Mike_T on April 27, 2012 at 08:18 PM

    In order to solve the problem, please remove dots '.' from Default Value of your fields.

    If that does not help, please let us know.

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    Answered by Fabian on April 30, 2012 at 02:45 AM

    Hi Thanks for the try, but it didn't help. I deleted the dots from the default value on the different R1 and R2 etc. making blank as default. Then logged back in as a user and entered data for R2. When I went back up to enter R3 and immediately back to R2 both R2 and R1 were erased.

    thank you for any help!

    Sincerely,

    Fabian

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    JotForm Support

    Answered by NeilVicente on April 30, 2012 at 06:56 AM

    @Fabian,

    When a field is hidden by a condition, it becomes considered as not a part of the form - therefore all values entered are cleared. That is the way the conditions system behaves.

    I would suggest that you use the Form Collapse Tool instead (under Survey Tools), such as illustrated below:

    Hope you find this suggestion useful.

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    Answered by Fabian on April 30, 2012 at 12:02 PM

    Thank you! I will try that.

    Your service is AWESOME thanks for your prompt replies and helpful advice.

    Cheers,

    Fabian

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    Answered by pinoytech on April 30, 2012 at 12:07 PM

    In behalf of my colleagues, You're welcome and thank you for using JotForm!