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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to received the attached PDF in the autoresponder email

    Asked by SMUEventServices on October 07, 2016 at 08:42 PM
    I'm trying to attach a PDF map with the thank you e-mail and have followed the instructions on attaching the file but nothing shows up on the receiving end.
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    JotForm Support

    Answered by jonathan on October 07, 2016 at 08:46 PM

    Please share to us the URL of the form that have the issue. 

    I checked your account/username SMUEventServices  but I did not find an existing form under the account.

    I do see that it is a sub account to another account which have the forms. 

    Tell us the URL of the form so that we can checked the form for issue.

    We will wait for your response.


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    Answered by SMUEventServices on October 10, 2016 at 01:26 PM

    Thank you.  Here is the URL of the form. https://www.jotform.us/form/53566987487176?preview=true

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    JotForm Support

    Answered by Mike on October 10, 2016 at 03:18 PM

    Your autoresponder settings look good. It seems that the autoresponder has been recently updated, and I hope that the issue is fixed.

    According to the autoresponder settings, the form user should receive two PDF attachments, one submission PDF file and the second custom PDF attachment file.

    If the next user will not get those PDFs, please let us know. Thank you.