What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reset Instructions for "Lost Password" not being received.

    Asked by Abbas on October 08, 2016 at 01:01 AM

    Hello <

     

    I have forgotten my password.I have twice pressed "Forget Password"Message shows email has been sent,But I did not get any mail.

     

    --Abbas

    reset instructions lost password
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 08, 2016 at 01:11 AM

    I checked the email address of your account and I found out that it is on the bounce list that's why you're not receiving any emails from us.

    Result: aalimandalbd@gmail.com is IN the bounce list

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I have removed it from the bounce list so please try to send the reset instructions again to your email and let us know if you still need any further assistance.

    Thank you.