Reset Instructions for "Lost Password" not being received.

  • Abbas
    Asked on October 8, 2016 at 1:01 AM

    Hello <

     

    I have forgotten my password.I have twice pressed "Forget Password"Message shows email has been sent,But I did not get any mail.

     

    --Abbas

  • Mike_G JotForm Support
    Replied on October 8, 2016 at 1:11 AM

    I checked the email address of your account and I found out that it is on the bounce list that's why you're not receiving any emails from us.

    Result: aalimandalbd@gmail.com is IN the bounce list

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I have removed it from the bounce list so please try to send the reset instructions again to your email and let us know if you still need any further assistance.

    Thank you.