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    Can the jotform-infusionsoft integration be linked to contactid instead of email?

    Asked by wscc on October 08, 2016 at 04:50 PM

    Hi. I recently switched from typeform to jotform simply for the fact of the infusionsoft integration without requiring third-party plugins. It looks very promising but I wonder if it is at all possible to have jotform update a contact with the info from the form by linking such contact to a contactid as opposed to an email field?

    I created a hidden field and have setup infusionsoft to generate a dynamic link which would pre-populate this field.

    Do you have any ideas as to how (if at all possible) could I achieve this? 


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    JotForm Support

    Answered by jonathan on October 08, 2016 at 11:59 PM


    Were you perhaps referring to using custom fields in your infusionsoft integration? You can use custom fields during the field mapping steps in the integration.

    Check this guides.

    1. http://ug.infusionsoft.com/article/AA-00224/0/Create-custom-fields.html

    2. http://ug.infusionsoft.com/article/AA-00233/0/Choosing-custom-field-types.html

    Let us know if this is not what you were after and if you need further assistance.




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    Answered by wscc on October 10, 2016 at 12:40 AM

    Hi jonathan,

    That's not what I'm looking for. I'm well aware of custom fields and how they could be updated. I need jotform to be able to identify the contact being updated by the contact's contactid and not by its email address.

    Sadly, I don't think it's possible with jotform's infusionsoft integration…

    Also, I could not open any of the links you posted…

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    JotForm Support

    Answered by liyam on October 10, 2016 at 01:01 AM

    Unfortunately, you are correct. It's not possible to link the source of the submission to the contact ID. Submissions and references for edits can only be by the email address.