What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Simple Form - Stopped Working - I am clueless - Removed Private

    Asked by wgcobb01 on October 08, 2016 at 09:23 PM

    I created this simple but effective form 4-5 years ago and have not touched it since.  It suddenly quit in July of this year (2016), was notified about a week ago.

    Page URL:

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    JotForm Support

    Answered by Charlie on October 09, 2016 at 01:48 AM

    I tested your form and I'm getting this error:


    However, upon checking your website, I see that the way you embedded the form in your website is quite different and not using the default embed codes that we have? Could you please try removing the embed code on your website and get a fresh copy of the embed code under the "Publish" wizard, you can try using the default embed or the iFrame embed code. Here's a quick step by step:

    1. First, click the "Publish" button in your form builder.

    2. Navigate to the "Embed" tab, here you can see the different embed options that you can use. Try the iFrame embed code and paste it in your website's source code.


    Let us know if that works.