What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Appropriate for seasonal biz?

    Asked by Shari Walter on April 28, 2012 at 12:27 AM

    Hello,  I am interested in using the $9.95 JotForm about 5 months a year since we are a seasonal swimming pool.  I would like it if my data and forms remained in the system over the fall and winter so I could start up my membership again in the spring. Is that possible with your company?  


    Do you know what charges my user will incur if they pay via PayPal or Credit Card (avg purchase $400).


    Thank you,
    Shari Walter 

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    Answered by gori-mathew on April 28, 2012 at 01:41 AM

    Hi Shari,

    Thanks for your interest in our service. Yes, you can upgrade your account for a few months only then revert back to the basic (free) account. Just choose the monthly recurring plan, and then when you no longer need it just go to your Account Settings Page and press the Cancel button to downgrade your account.

    i. if making payments  via paypal


    ii. if making payments via credit card on our 3rd party payment gateway, Plimus


    After  cancelling your subscription we would downgrade your subscription to free.  You won't lose any forms once you have downgraded, you will only receive a lower capacity of submissions per month. 

    About paypal charges on your users, please you can contact the paypal support and your bank support desk.

    I hope this information helps you.