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    Email notification being replaced by new submissions

    Asked by godsarmor on October 09, 2016 at 03:16 AM

    the problem is that when someone fills out the form i lose the old email and it is replaced with the new one. how do i keep every email i receive from form without losing them.

    Page URL:
    https://heirloom-creation.myshopify.com/products/gods-armor-collection<br/>-1

    item use for problem and email receive
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    JotForm Support

    Answered by Jan on October 09, 2016 at 11:11 AM

    If I understand you correctly, the old email notification that you are receiving are being replaced by a new one when someone completed your form. Is that correct?

    Normally, the notification email in your inbox will not be replaced. You should be receiving a new email message when someone completed your form.

    Is it possible that it is being organized into 1 sender name/email category? For example, all email that is coming from "John Doe" will be in a specific category. 

    May I ask if you are using an email program like Outlook or are you using a web mail? Please provide a screenshot of the issue if possible.

    We'll wait for your response. Thank you.

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    Answered by godsarmor on October 10, 2016 at 11:44 PM
    I have figured out how to see them through your web page where my form is so am ok for now. Also have just link a new email server to it so will see if that helps. Thanks for your response and will let you know if I have any future problems.
    Ron
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