What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I getting Google error message re: ModulePrefs when I try to re-embed my form?

    Asked by MaiLon on April 28, 2012 at 04:03 AM

    I am trying to put a form on a Google Sites page. I had it working before, but submissions were coming in SSL and I didn't need that so I tried re-saving my form then deleting and readding it to the GoogleSites page. However, now I get this error message:

    The gadget you added is not valid

    Unsupported feature: At least 1 ModulePrefs is required.

    So, what happened, why won't it work now (I added it successfully yesterday but don't want SSL submissions, just regular is fine) and how do I fix it? Thanks

    Page URL:
    https://sites.google.com/site/notbacktoschoolfamilycampout/

  • Profile Image
    JotForm Support

    Answered by jonathan on April 28, 2012 at 07:15 AM

    Hi,

    It seems your form was not properly embedded on the website.
    The script seems to be out of place. Please see screen below for better understanding.


    I suggest you try to fix the page first and test again.
    Please inform us for updates. Thanks. 

     

     

  • Profile Image

    Answered by MaiLon on April 28, 2012 at 01:34 PM

    I've gone back to a previous version of the site so the form is there and displays properly. (You didn't answer my original question, though, about the error message I was getting when I tried to re-embed the form as a gadget. The above script was just another attempt to make it appear, which I thought I had deleted.)

    Anyway, now I'm back to my original problem which is how to make submissions not be SSL. I've used the http:// url and the Make Secure checkbox in the form maker is not checked. Is the problem being caused by the google site url being https://?

  • Profile Image
    JotForm Support

    Answered by jonathan on April 28, 2012 at 04:23 PM

    Hi,

    I can see the form is working now. Though in https.

    I am truly sorry if I made the impression of not answering all your questions at once, I was merely following my pattern of troubleshooting and that is to look at the surface first before digging. 

    Anyway, I am not familiar with the re-embed error you encountered as our guide on sharing forms on google site found here Adding-Form-to-Google-Sites seems to be working as is, and not using secure or https at all. Have you tried following this guide?

    Thank you for updating us. Will await your response.


  • Profile Image

    Answered by MaiLon on April 28, 2012 at 05:18 PM

    OK, you're forgiven :-)

    I put a second copy of my form on my page, carefully following the Adding-Form-toGoogle-Sites instructions. I think I found where I got the google error, I was using the direct link url rather than the longer one specific for google sites. However, my test submission on the new form still used SSL. While I don't expect many more than 10 submissions a month, I don't want that limitiatin and am trying to get the submission not be via SSL. More suggestions please.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 28, 2012 at 05:43 PM

    Thanks. =)

    I cannot seem to find the 'secondary' copy?

    But, I think the http is working already, I checked it using IE and FF here http://sites.google.com/site/notbacktoschoolfamilycampout/

  • Profile Image

    Answered by MaiLon on April 28, 2012 at 06:29 PM

    I think I figured it out. Google sites started me out with an url beginning https, but it makes an identical http (or maybe it's the same thing, just changes protocol not location, I don't know.) Anyway, so I was using the https which I suspect automatically did SSL on the JotForm form no matter what the form said. I will share the http:// address instead when I publish it.

    Thanks for your help.

  • Profile Image
    JotForm Support

    Answered by jonathan on April 28, 2012 at 06:47 PM

    To my knowledge the protocol http/https uses different port number (that is the difference between the 2 I know of)

    But yes, your site is good to go. =) Glad you have sorted it out.

    Thank you for considering our service. Enjoy the weekend. :-)