What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgrading Account: Is there a minimum period?

    Asked by MikeinCalgary on October 09, 2016 at 03:21 PM

    Hi

     

    If I upgrade an account from 'free' to a paid account, and decide later to go back to free, can I do this? Is there a minimum period? thanks

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    JotForm Support

    Answered by seth on October 09, 2016 at 03:57 PM

    Hello.

    Please read our Term of Use carefully before you upgrade your account to paid account.

    In the first month, you could get a full refund if you decide to downgrade. Otherwise your account stays on paid account till the end of payment period.

    If you have any further questions please do not hesitate to ask.

    Good Luck!

  • Profile Image

    Answered by MikeinCalgary on October 09, 2016 at 05:26 PM

    Hi Seth

     

    Thanks. I read the terms as you suggested and I gather that since the billing goes month to month, the term is one month. We have an organization that has a surge for about 4 months and I would like to upgrade for that period, then go back to the free account for the remainder of the year.

    We are a not for profit, but don't have the resources to file for that status every year, it's very paper intensive, so we just live with it and therefor can't get your not for profit discount. This is sort of our fallback position.

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    Answered by MikeinCalgary on October 09, 2016 at 05:44 PM
    Hi
    So I read the terms over as you suggested. It states that you are committed to the term, which is one month at a time.
    Our club has a surge during four months of the year, so if I upgrade for the 4 month period then go back to the free account, I should be ok since the term is only month to month. Would that be correct?
    Mike
    ...
  • Profile Image
    JotForm Support

    Answered by Mike on October 09, 2016 at 06:21 PM

    Yes, this is correct. It should not be an issue to keep the paid subscription for several months and then downgrade back to the free plan.

    However, please note that we have a submissions storage limit of 500 for free accounts. It means that the free account can store only 500 the most recent form entries.