What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hi, I'm having a similar problem.  Edits to my notification and autoresponder email are not saving.  I tried to delete them and create new ones.  T

    Asked by Vinita01 on October 09, 2016 at 05:08 PM
    Hi, I'm having a similar problem.  Edits to my notification and autoresponder email are not saving.  I tried to delete them and create new ones.  The default emails are being sent instead of the edited versions.  Thanks for you help! 
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    JotForm Support

    Answered by BDAVID on October 09, 2016 at 05:18 PM

    a) If you have changed and saved the new recipient: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email, and you are using the "Test Email" button:

    That is the reason why you receive the notifications to the default email address saved in your account.  In order to properly test  the notification, you need to do a real submission. Click on Preview, then fill and submit the form.

    b) If the problem is related to the new recipient email not being saved, please try clearing your browsers cache.

     

    Let us know if you need more help.

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    Answered by Vinita01 on October 09, 2016 at 07:30 PM

    Thanks!  Clearing my browse cache fixed it.  Now the edits are saved.  

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    JotForm Support

    Answered by BDAVID on October 09, 2016 at 07:48 PM

    Welcome! Open a new thread if you need anything else. :-)