I don't get notifications to my emails any more.

  • Profile Image
    Mahmoudgebril
    Asked on October 09, 2016 at 07:52 PM

    Hello,

    I already set up my emails so I get notifications whenever any one fills out the form but for some reason I don't get notifications anymore.

    Can you please help me?

    Thanks

  • Profile Image
    Chriistian
    Answered on October 09, 2016 at 09:36 PM

    Your email addresses were added in the bounce list, which is why you aren't getting the notifications to your email. I would like to inform you that I have now removed your email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. You can also follow this guide to check if one of your email addresses is found in the bounce list: How to Remove Your Email Address from Bounce List. Regards.

  • Profile Image
    Mahmoudgebril
    Answered on October 09, 2016 at 10:44 PM
    Thank you so much!
    Mahmoud Gebril founder and president
    o 888.688.8854 c 443.619.9679
    http://www.osiristours.com
    ...
  • Profile Image
    Mahmoudgebril
    Answered on October 12, 2016 at 11:45 AM
    Hello,
    The same issue happened again to me.
    I don'r receive any notifications to my emails.
    This is the second time in one week that happens to me.
    It is very frustrating because I already checked and it didn't show that
    any of my recipients emails is in the bouns list.
    Please help me to fix this issue.
    Thanks
    *M**ahmoud Gebril* founder and president
    o 888.688.8854 c 443.619.9679
    http://www.osiristours.com

    ...
  • Profile Image
    EltonCris
    Answered on October 12, 2016 at 12:37 PM

    Our sincerest apologies. We had a temporary issue with email notifications a while ago but it should be working normally by now. Our dev team has fixed the problem. All queued emails have been sent out!

    Kindly check. Thanks!

  • Profile Image
    StudioBe
    Answered on October 12, 2016 at 01:38 PM

    Ours are still down. Anyone else?
  • Profile Image
    Kiran
    Answered on October 12, 2016 at 04:28 PM

    @StudioBe,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/958810

    Thank you!