What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I don't get notifications to my emails any more.

    Asked by Mahmoudgebril on October 09, 2016 at 07:52 PM

    Hello,

    I already set up my emails so I get notifications whenever any one fills out the form but for some reason I don't get notifications anymore.

    Can you please help me?

    Thanks

    Page URL:
    http://www.osiristours.com/contact-us/

    Emails thanks hello set up
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 09, 2016 at 09:36 PM

    Your email addresses were added in the bounce list, which is why you aren't getting the notifications to your email. I would like to inform you that I have now removed your email address from the bounce list so you should receive the next email notifications successfully.

    To prevent further bouncing related issues, please follow our guide here: How to Prevent Email Bouncing Related Issues. You can also follow this guide to check if one of your email addresses is found in the bounce list: How to Remove Your Email Address from Bounce List. Regards.

  • Profile Image

    Answered by Mahmoudgebril on October 09, 2016 at 10:44 PM
    Thank you so much!
    Mahmoud Gebril founder and president
    o 888.688.8854 c 443.619.9679
    http://www.osiristours.com
    ...
  • Profile Image

    Answered by Mahmoudgebril on October 12, 2016 at 11:45 AM
    Hello,
    The same issue happened again to me.
    I don'r receive any notifications to my emails.
    This is the second time in one week that happens to me.
    It is very frustrating because I already checked and it didn't show that
    any of my recipients emails is in the bouns list.
    Please help me to fix this issue.
    Thanks
    *M**ahmoud Gebril* founder and president
    o 888.688.8854 c 443.619.9679
    http://www.osiristours.com

    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 12, 2016 at 12:37 PM

    Our sincerest apologies. We had a temporary issue with email notifications a while ago but it should be working normally by now. Our dev team has fixed the problem. All queued emails have been sent out!

    Kindly check. Thanks!

  • Profile Image

    Answered by StudioBe on October 12, 2016 at 01:38 PM

    Ours are still down. Anyone else?
  • Profile Image
    JotForm Support

    Answered by Kiran on October 12, 2016 at 04:28 PM

    @StudioBe,

    Your question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/958810

    Thank you!