My form is missing some field.

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    nancytran
    Asked on October 09, 2016 at 08:49 PM

    Hi there, 

    When I received the email form, there are some missing fields, it is showing in Jotform when I am viewing it, but not showing in my email.  Do you know why? My subscription is up to 500 now, is this the reason?  What happen if is exceed 500? 

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    Chriistian
    Answered on October 09, 2016 at 10:39 PM

    I checked the email and I can see the empty fields that you are referring to. The data appears empty in the email even though they have a value in the submissions page.

    Can you please try deleting the current email notifications on your form and setup a new notification to see if this resolves the issue?

    My subscription is up to 500 now, is this the reason?  What happen if is exceed 500? 

    You should still receive submissions on your form if you reach the 500 total submission limit. However, please note that the oldest submissions will be automatically deleted to reduce the amount of total submissions and make room for the newest submissions. I would suggest upgrading to a higher plan if you want to keep all the previous submissions on your forms.

    Regards.

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    nancytran
    Answered on October 10, 2016 at 12:53 AM

    Hi Christian,

    Awesome, I did the deletion and create a new notification as mentioned, the problem is solved!  Thank you so much for your prompt, detailed and helpful service.  You guys are great!