What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is missing some field.

    Asked by nancytran on October 09, 2016 at 08:49 PM

    Hi there, 

    When I received the email form, there are some missing fields, it is showing in Jotform when I am viewing it, but not showing in my email.  Do you know why? My subscription is up to 500 now, is this the reason?  What happen if is exceed 500? 

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 09, 2016 at 10:39 PM

    I checked the email and I can see the empty fields that you are referring to. The data appears empty in the email even though they have a value in the submissions page.

    Can you please try deleting the current email notifications on your form and setup a new notification to see if this resolves the issue?

    My subscription is up to 500 now, is this the reason?  What happen if is exceed 500? 

    You should still receive submissions on your form if you reach the 500 total submission limit. However, please note that the oldest submissions will be automatically deleted to reduce the amount of total submissions and make room for the newest submissions. I would suggest upgrading to a higher plan if you want to keep all the previous submissions on your forms.


  • Profile Image

    Answered by nancytran on October 10, 2016 at 12:53 AM

    Hi Christian,

    Awesome, I did the deletion and create a new notification as mentioned, the problem is solved!  Thank you so much for your prompt, detailed and helpful service.  You guys are great!