Jotform does not send me forms/emails

  • Profile Image
    koiraparkki
    Asked on October 10, 2016 at 05:37 AM

    Hi,

    I have been using Jotforms now about 2 wks. In the beginnin all worked fine, forms did come to my email address. But now last week I have been contacted by my clients that they have not heard from me even when they have sent me the filled form. I checked  my email and i cound not find the form. In the form, all is ok and the email adress connected to SEND button is correct. I sent a test email from the form, which did not come through. Ialso filled out the form and sent it, i did not receive a confrimation email into my email.

    I have tried to check myself if something is wrong but can not find anything. My email work otherwise normally and i have checked that the sent forms are not in the trash etc. Can you find out why the forms are not sent to me.
    And how can i see the forms that have been sent to me, which I did not receive?7

    SHould I make a new form or can you find out what is wrong with my form.

    I sent you a link to our webage, the link to jotform can be found in the end (red banner)

     

    Thanks!!
    BR

    Raisa kouhia

    koiraparkki.com

     

  • Profile Image
    candy
    Answered on October 10, 2016 at 06:55 AM

    Dear Raisa,

    Firstly, I've checked your account and I've seen your email address raisa@koiraparkki.com was in our bounce list as you can see the screenshot below:

    I removed your email from our bounce list.

    Secondly, as your email was in bounce list emails didn't send correctly as you can see in the screenshot below:

    You can use your form normally now as I've fixed the issues that I mentioned above. 

    If you have further clarification, please do not hesitate to contact me.