What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Jotform does not send me forms/emailsAsked by koiraparkki on October 10, 2016 at 05:37 AM
I have been using Jotforms now about 2 wks. In the beginnin all worked fine, forms did come to my email address. But now last week I have been contacted by my clients that they have not heard from me even when they have sent me the filled form. I checked my email and i cound not find the form. In the form, all is ok and the email adress connected to SEND button is correct. I sent a test email from the form, which did not come through. Ialso filled out the form and sent it, i did not receive a confrimation email into my email.
I have tried to check myself if something is wrong but can not find anything. My email work otherwise normally and i have checked that the sent forms are not in the trash etc. Can you find out why the forms are not sent to me.
And how can i see the forms that have been sent to me, which I did not receive?7
SHould I make a new form or can you find out what is wrong with my form.
I sent you a link to our webage, the link to jotform can be found in the end (red banner)
Firstly, I've checked your account and I've seen your email address firstname.lastname@example.org was in our bounce list as you can see the screenshot below:
I removed your email from our bounce list.
Secondly, as your email was in bounce list emails didn't send correctly as you can see in the screenshot below:
You can use your form normally now as I've fixed the issues that I mentioned above.
If you have further clarification, please do not hesitate to contact me.