What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why can I not view fields such as name and email address when I click on 'view submissions'?

    Asked by katieqgroover on October 10, 2016 at 07:53 AM

    Please see screenshot

  • Profile Image
    JotForm Support

    Answered by candy on October 10, 2016 at 08:06 AM


    I've checked your account. You should follow these steps below :

    1. Please open your account as you can see the following screenshot 

    2. Please choose Data tab and enable Europe Datacenter, so that you can see your submissions.

    If you need further clarification, please do not hesitate to contact me.