What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Google Spreadsheet: Submissions not going to Google Spreadsheet anymore.

    Asked by atayabali on October 10, 2016 at 10:02 AM

    when someone fills in my form it not going to google sheets anymore this is a big problem for my business. I need someone to fix this asap.

     

    please call on on 07581018176

    Google Spreadsheet
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 10, 2016 at 10:11 AM

    Please remove the integration and integrate back again:

    All the previous submission will be updated in the new sheet. Let us know if you need more help.

  • Profile Image

    Answered by atayabali on October 10, 2016 at 10:45 AM
    Iv done that but you cant expect me to do that every time I assume that
    someone has filled the form in
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on October 10, 2016 at 10:55 AM

    You are correct, I have tested it, and only upon re-integrating the new submissions show up:

    I have forwarded this to our second level, you will be updated via this thread when this gets fixed.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on October 10, 2016 at 02:50 PM

    This issue should had been resolved a few hours ago, do get back to us should you need further help.

  • Profile Image

    Answered by atayabali on October 10, 2016 at 07:44 PM
    Thank you.
    Your a star :D maybe can help me with the next problem
    I had an unlink the
    data input from my old Google sheets and connected it to a new for google
    sheet as I was instructed.
    Unfortunately it is not allowing me to reconnect it to the old form now.
    Is there any way I can get the updates to happen on the old Google sheet
    account where the information used to be stored as I have tabs on the old
    Google sheets that are necessary for me to stay organised

    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on October 11, 2016 at 01:00 AM

    Your other question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/956738

    Thank you!