Google Spreadsheet: Submissions not going to Google Spreadsheet anymore.

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    atayabali
    Asked on October 10, 2016 at 10:02 AM

    when someone fills in my form it not going to google sheets anymore this is a big problem for my business. I need someone to fix this asap.

     

    please call on on 07581018176

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    BDAVID
    Answered on October 10, 2016 at 10:11 AM

    Please remove the integration and integrate back again:

    All the previous submission will be updated in the new sheet. Let us know if you need more help.

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    atayabali
    Answered on October 10, 2016 at 10:45 AM
    Iv done that but you cant expect me to do that every time I assume that
    someone has filled the form in
    ...
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    BDAVID
    Answered on October 10, 2016 at 10:55 AM

    You are correct, I have tested it, and only upon re-integrating the new submissions show up:

    I have forwarded this to our second level, you will be updated via this thread when this gets fixed.

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    Jeanette
    Answered on October 10, 2016 at 02:50 PM

    This issue should had been resolved a few hours ago, do get back to us should you need further help.

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    atayabali
    Answered on October 10, 2016 at 07:44 PM
    Thank you.
    Your a star :D maybe can help me with the next problem
    I had an unlink the
    data input from my old Google sheets and connected it to a new for google
    sheet as I was instructed.
    Unfortunately it is not allowing me to reconnect it to the old form now.
    Is there any way I can get the updates to happen on the old Google sheet
    account where the information used to be stored as I have tabs on the old
    Google sheets that are necessary for me to stay organised

    ...
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    Kiran
    Answered on October 11, 2016 at 01:00 AM

    Your other question is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/956738

    Thank you!