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    Getting transaction error with Authorize.net payment

    Asked by jnicolais on October 10, 2016 at 10:13 AM


    The Authorize.net payment processing is NOT working.. 

    When i click SUBMIT.. The error is:


    PCI :: Error during transaction

    This transaction cannot be accepted.

    Please go_back and fix this.



    Please advise..


    Thank You. :) 

    Jason Nicolais 

    Page URL:

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    JotForm Support

    Answered by Welvin on October 10, 2016 at 10:38 AM

    The error is explained on this link: https://support.authorize.net/authkb/index?page=content&id=A597. The suggested solution is to change a product type from your Authorize.net dashboard, here are the steps to do so:

    1. Log into your account at https://account.authorize.net.

    2. Click Account from the main toolbar

    3. Click Merchant Profile

    4. Refer to the Product Type listed under Business Information


    I hope that helps. Let us know if you are still getting the error after doing the above solution. 

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    Answered by lhiforms on May 10, 2017 at 05:02 PM

    I have the same problem on my form when going to checkout: https://form.jotform.co/71076881251861


    In the suggested fix, what does "Refer to the Product Type" mean? That is not something that can be changed. My Product Type is "Card Not Present"

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    JotForm Support

    Answered by jonathan on May 10, 2017 at 10:48 PM


    We will resolve your issue here https://www.jotform.com/answers/1141654