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  • Profile Image

    Getting transaction error with Authorize.net payment

    Asked by jnicolais on October 10, 2016 at 10:13 AM

    Hello.. 

    The Authorize.net payment processing is NOT working.. 

    When i click SUBMIT.. The error is:

     

    PCI :: Error during transaction

    This transaction cannot be accepted.

    Please go_back and fix this.

     

     

    Please advise..

     

    Thank You. :) 

    Jason Nicolais 

    Page URL:
    dnaconnexions.com/Order-Kits-DNA-Connexions.html

    Screenshot
    payment not working transaction PCI
  • Profile Image
    JotForm Support

    Answered by Welvin on October 10, 2016 at 10:38 AM

    The error is explained on this link: https://support.authorize.net/authkb/index?page=content&id=A597. The suggested solution is to change a product type from your Authorize.net dashboard, here are the steps to do so:

    1. Log into your account at https://account.authorize.net.

    2. Click Account from the main toolbar

    3. Click Merchant Profile

    4. Refer to the Product Type listed under Business Information

     

    I hope that helps. Let us know if you are still getting the error after doing the above solution.