What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Stripe payment is not working in one of my forms

    Asked by jpopek on October 10, 2016 at 11:41 AM

    One of my forms, the Credit Card for Butter Braid sale, is not synching with Stripe.

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    JotForm Support

    Answered by Kiran on October 10, 2016 at 01:27 PM

    I have checked your JotForm and see that there is no payment field configured on the form. Could you please check the form once again and add the payment field? If you have accidentally deleted it, you may restore the form from the form revision history.

    Let us know if you need any further assistance. We will be happy to assist.