Conditional update field not working properly

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    Asked on October 10, 2016 at 11:43 AM


    two issues:

    on the form I have made, I can't seem to make the update field condition work for one field.


    I have two drop-down menus that customers can choose from. They can only select one option from either menu.

    Menu one is only available if the customer enters a code through an enable condition.

    Menu two is available to all customers, whether they enter a code or not.

    I then have an update condition to update an 'entry fee due' field due to which option is chosen.

    There is then an update condition that passes the value in the 'entry fee due' field to a payment field.

    When the customer chooses an option from Menu two, the fields update correctly and the value passed on goes through to payment by Paypal when the Submit button is clicked.

    When a customer chooses an option from Menu one, the fields appear to update correctly BUT the value passed on reverts to 0 when the customer clicks on Submit and a value error is registered in the payment field so the customer cannot pay.

    I can't seem to solve this, so if anyone has any advice that would be great. Thank you.

    I am also wondering if I can designate the 'Upload files' button on the form as required.
    When I mark it as required I get a 'value needed' error.

    Many thanks


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    Answered on October 10, 2016 at 01:54 PM

    Thanks for contacting us.

    I am checking your Form conditions, and will send you further updates very soon.

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    Answered on October 10, 2016 at 04:05 PM

    I have checked your JotForm and see that the calculation field is not being updated properly. Please make the following changes to your JotForm.

    1. Remove the Non-member field from the calculation wizard of Entry fee due (£). Since the member field is being updated using the conditions, this will be overwriting the conditions. We'll add a new condition to update the value for non-member field as well.

    2. I found a duplicate condition for Entry fee due (£) and an incorrect condition which is not required.

    I have disabled the unnecessary condition and changed the duplicate condition to send non-member value to the calculation field.

    3. You may disable the non-member field if the member id is entered correctly to avoid selecting both dropdowns.

    Please see the cloned version of your JotForm with the above changes.

    Please check the form and make the changes mentioned here. Please feel free to clone it to your account. Let us know if you need any further assistance. We will be happy to assist.

  • Profile Image
    Answered on October 11, 2016 at 07:19 AM

    Thank you, Kiran.
    I cloned your form (because I still couldn't seem to get my original one to work properly) and all seems to be running as it should :-)

    Thanks very much!

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    Answered on October 11, 2016 at 07:31 AM

    On behalf of my colleague, you are welcome.

    Feel free to contact us, if you have any other question.