What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal Pro: Coupons applied to the order Total do not work

    Asked by swalker286 on October 10, 2016 at 02:44 PM

    I just tested my form and a coupon code.  The test payment was charged the full amount to the Visa, without applying the $120 discount.

     

    The discount however does show in the form & in the confirmation email from JotForm, but is not transferred to the PayPal payment.

    Page URL:
    https://www.jotform.us/form/62835730710150?

    Screenshot
    paypal pro coupon total
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    Answered by swalker286 on October 10, 2016 at 03:12 PM

    Secondary issue with PayPal - What good is Sandbox mode if you can't test anything?

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    JotForm Support

    Answered by Mike on October 10, 2016 at 07:22 PM

    Please accept our apologies for the inconveniences you are facing.

    I was able to reproduce a bug with the PayPal Pro coupons applied to the order Total. The issue has been escalated to our Development Team. We will get back to you as soon as it is fixed.

    To test the form in Sandbox mode you will need to use a sandbox PayPal Pro account created at developer.paypal.com, please check this stackoverflow thread for more information.

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    Answered by swalker286 on October 11, 2016 at 02:43 PM

    Thank you Mike for your response.  Is there an ETA as I will need to have the RSVP forms live very very soon.

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    JotForm Support

    Answered by Mike on October 11, 2016 at 04:00 PM

    I do not see any updates yet, but I will try to monitor this and let you know when there is any more information available.

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    JotForm Support

    Answered by NeilVicente on October 12, 2016 at 10:44 AM

    Hi,

    This is now fixed.

    Cheers,