What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account not showing that I have cancelled my subscription?

    Asked by keakaokalani on October 10, 2016 at 02:56 PM
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    Answered by KadeJM on October 10, 2016 at 05:21 PM

    Actually, I can see that your subscription was successfully cancelled.

    Our system is set up to allow your subscription to run its course at which point your account will then be automatically downgraded back to our free starter plan afterwards.

    Currently you are scheduled to downgrade on 10/17/2016.

    This is also visible from the quickview of your account stats as seen in my screenshot below but, can also be seen on your My Account >>> Billing page.