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    print button disappears with iPhone preview

    Asked by jonathanmassey on April 29, 2012 at 08:07 AM

    When I preview the checklist on a PC or iPad it is fine but on iPhone the "Print Form" button disappears.

    Page URL:
    http://jotformeu.com/form/21185376174355

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    JotForm Support

    Answered by jonathan on April 29, 2012 at 10:25 AM

    Hi,

    Its probably because there is no direct way to print from an iphone. To my knowledge the iphone can only print if there is a printing app installed on it. And sometimes even those with printing apps installed are not guaranteed to work right away.

    Have you tried already printing other pages/forms from your iphone aside from JotForm?
    If you did, then we can probably forward this to our developer for them to look further and perhaps they can offer us better options on how to print your form in iphone.

    Thanks. 

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    Answered by jonathanmassey on April 29, 2012 at 10:33 AM
    Yes, I can print other things from my iPhone in exactly the same way as I do from iPad. Confusing thing here is that it works fine from iPad. It would be helpful if this could be looked into. Thanks
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    JotForm Support

    Answered by jonathan on April 29, 2012 at 10:48 AM

    Hi,

    I tested the form in an iphone 4S and I was able to find the print option. (see screen below). Hit the button and other options will come up, including print.

    Nevertheless, I will still forward this to our Next Level support for proper evaluation since the 'print' button of the form that was suppose to be there cannot be seen anymore.

    You will be inform as soon as we have update on it. Thank you for sharing to us this information.