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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When a Sub User deletes a document, does it also delete from the main users interface?

    Asked by ahashimi on October 10, 2016 at 10:22 PM

    Hello, I have a sub user setup to only view submissions, I have not given him permissions to edit the form.  Using the phone app, I noticed the sub user has the ability to delete the submission.  If a sub user deletes a submission, does it also delete that submission from the main users account or only from the sub users account? I'm trying to get a better understanding of how sub users and main users submission are synced together, specifically in respect to the mobile app. Thank you!

    document sub a Submissions Mobile app hello
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    JotForm Support

    Answered by liyam on October 11, 2016 at 03:09 AM

    Hello,

    Yes. When a sub-user deletes a submission, it also reflects the deletion on the main account.

    If you have more questions on this matter, please let us know.

    Thanks.

  • Profile Image

    Answered by ahashimi on October 12, 2016 at 06:34 PM

    Hello, I've tried several times and whenever a sub user deletes a submission on the iPhone app, it is removed temporarily from his own app, but it doesn't delete on the main account.  When the sub user logs out and back into the app, the submission reappears.  When the sub user deletes the submission on a computer, it actually deletes permanently.  Could there be a glitch in the deletion of submissions from a sub users iPhone app that would prevent it from permanently deleting or could it be the way I have our account setup? Thanks

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    JotForm Support

    Answered by seth on October 13, 2016 at 02:02 AM

    Thank you for your additional feedback.

    Please give us some time to test it on our side, too. We will get back to you in a short time. 

    Thank you in advance for your understanding. 

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    JotForm Support

    Answered by Rose on October 13, 2016 at 03:48 AM

    Thank you for your patience. 

    We tried to reproduce the same issue on our side but we couldn't. We tested it on Iphone 5 and when the sub-user had deleted submission(s) of shared form, those submissions were also deleted from the main account. Could you please share your phone details in which you have experienced this issue?

    Please also note that giving permission to a sub- user to view your submissions allow that user  also to delete related submisison. 

    When I checked your account, you shared a form with a sub-user by giving both view submissions and edit form authorisations for your form named " Project Checklist". 



    In addition to that;  The total submission for the shared form both on main account and sub-user account seemed the same. 

    We kindly ask you to give us some more details such as submisison Id or the date etc about deleted submissions.

    Waiting for your return.