- Jeff BrunnerAsked on April 29, 2012 at 03:40 PM
I'd like to cancel my premium status, I'm done using it. I tried to do so but was taken to a Plimus screen, please see attached image. I do not have login info to proceed from that point.
- gori-mathewAnswered on April 29, 2012 at 04:28 PM
We apologise for the inconveniences caused by this issue. Since you are paying using credit card (Plimus):
1. Find your Plimus username in the email that was sent to you when you first paid for your subscription
2. Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
3. Log in to Plimus then cancel your subscription
If you cannot manage to do it yourself, we can assist you for your conveniences.
- heybeast12Answered on April 29, 2012 at 10:01 PM
Got it - thanks!
- JotForm SupportjonathanAnswered on April 29, 2012 at 10:29 PM
Thank you for updating us. =)