What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to Cancel subscription

    Asked by Jeff Brunner on April 29, 2012 at 03:40 PM

    I'd like to cancel my premium status, I'm done using it. I tried to do so but was taken to a Plimus screen, please see attached image. I do not have login info to proceed from that point.



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    Answered by gori-mathew on April 29, 2012 at 04:28 PM


    We apologise for the inconveniences caused by this issue. Since you are paying using credit card (Plimus):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    If you cannot manage to do it yourself, we can assist you for your conveniences.

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    Answered by heybeast12 on April 29, 2012 at 10:01 PM

    Got it - thanks!

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    JotForm Support

    Answered by jonathan on April 29, 2012 at 10:29 PM

    Thank you for updating us. =)