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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Credit card numbers turned to #####

    Asked by DanielleConnell on October 11, 2016 at 07:20 AM

    We are asking registrants to provide us with their credit card numbers so we can process the payments manually but half of the responses are coming in with hashtags instead of the numbers, which the registrants insist they entered completely. Is this something we can fix on our end????


    Danielle Connell
    St. Thomas University

    Page URL:

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    JotForm Support

    Answered by owen on October 11, 2016 at 07:32 AM

    Hi Danielle,

    Asking users to submit their credit card data manually is actually conflicting to our Terms of Use. Please pay special attention to the part "Collecting Sensitive Information". So, this is not an issue on your end. This should be a systematic prevention.

    To create payment forms please read our guide about it here:


    You should integrate your form with one of the payment integrations that JotForm has. You can not ask for such data manually. 

    If you need any further assistance please contact us.