What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fields are not functioning on tablets or phones

    Asked by annieprice on October 11, 2016 at 08:16 AM

    I have been using a form for several years across all devices but suddenly, today, two fields have merged themselves GENDER and DOB when accessing the form on a tablet or phone. It works ok on a computer.

    Page URL:

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    JotForm Support

    Answered by olivia on October 11, 2016 at 08:48 AM

    To make your forms mobile responsive, you can use Mobile Responsive widget or check "Make this form responsive" option in Advanced Designer in JotForm. Please follow guide below.

    How to make forms mobile responsive

    You can see the use of Mobile Responsive widget as shown the gif below. 


    Please let us know if we can be of more assistance.


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    Answered by annieprice on October 11, 2016 at 08:57 AM

    I don't know how you are seeing that but when I look at the form from our website following your advice then the fields are all over the place and its the same via jotform ?

    There are more errors now than before ?


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    JotForm Support

    Answered by owen on October 11, 2016 at 09:35 AM


    You seem to have applied our advices on your form. Here is a screenshot of your website from a mobile device:

    Everything here seems to be in order. Can you please check it again and inform us if the issue still persists?

    I will be waiting for your response.