What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Subscription not reflected on my account

    Asked by Galaxy3 on October 11, 2016 at 08:20 AM



    i have paid for bronze with paypal


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    JotForm Support

    Answered by Chriistian on October 11, 2016 at 08:39 AM

    I checked your account Galaxy3 and your account is currently on Free Plan. As per further checking, I noticed that you have upgraded your account last September 11, 2016 and September 19, 2016. I have updated your account to Bronze Plan since we have already received the payment for the subscription. However, we need to cancel your other Bronze subscription plan to avoid your account to be double charged. You can cancel the other subscription directly on your Paypal Account.


    1. Login to your Paypal Account.

    2. Find the reference to the September 11, 2016 payment you have made to JotForm.

    3. Once found, click the subscription number for that transaction: S-2M107569RX468364T.

    4. Now click on the "Cancel Subscription" button and that is it.


    Do let us know if you need further assistance.