I am trying to downgrade to the free subscription.

Please go to the billing section of your account: http://www.jotform.com/myaccount/billing. And click on the "Downgrade" button at the bottom side of "Free" plan:

For the detailed instructions, please check the below guide:

https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

If you face any issue, or need further assistance, feel free to revert back.

Thank you! 

 

Thanks! I tried that but it said there was an error and to contact customer
support -- which I did.
Thanks!
*-----------------------------------------------*
Ashley Machen, Owner/Travel Agent
Treasure Travel & Adventures by the Glass
an affiliate of Machen-Ritter Travel Group
New Orleans │ Geneva
USA +1 318 348 0312
Toll Free +1 888 484 2165
Geneva +41 79 881 7937
ashley@trytreasuretravel.com
www.trytreasuretravel.com
www.adventuresbytheglass.com
Follow us on
Facebook |Twitter
|Linked In
|Blogger

...

[image: Inline image 1]
*-----------------------------------------------*
Ashley Machen, Owner/Travel Agent
Treasure Travel & Adventures by the Glass
an affiliate of Machen-Ritter Travel Group
New Orleans │ Geneva
USA +1 318 348 0312
Toll Free +1 888 484 2165
Geneva +41 79 881 7937
ashley@trytreasuretravel.com
www.trytreasuretravel.com
www.adventuresbytheglass.com
Follow us on
Facebook |Twitter
|Linked In
|Blogger

...

I have cancelled your subscription as per your request.  You will retain your paid user benefits until October 18th, 2016.  At which point your account will automatically be downgraded back to a Free account.