What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I keep getting an error when I try to change my password

    Asked by howardtam on October 11, 2016 at 01:39 PM

    It always says "Oops something went wrong!" when everything is entered correctly.

    getting an error went wrong change password
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    JotForm Support

    Answered by Mike on October 11, 2016 at 03:25 PM

    It seems that your account password was successfully changed today.

    If the issue still persists, please let us know.

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    Answered by howardtam on October 11, 2016 at 03:45 PM
    The password is still the old one. I might need a password reset link.
    ...
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    JotForm Support

    Answered by Mike on October 11, 2016 at 05:03 PM

    If you use any special characters in your password, you can try to make a change without those special characters to see if that makes any difference.

    The password reset link is also an option. You can get it with a 'Forgot Password' option from login page.

    Thank you.