I keep getting an error when I try to change my password

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    howardtam
    Asked on October 11, 2016 at 01:39 PM

    It always says "Oops something went wrong!" when everything is entered correctly.

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    Mike
    Answered on October 11, 2016 at 03:25 PM

    It seems that your account password was successfully changed today.

    If the issue still persists, please let us know.

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    howardtam
    Answered on October 11, 2016 at 03:45 PM
    The password is still the old one. I might need a password reset link.
    ...
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    Mike
    Answered on October 11, 2016 at 05:03 PM

    If you use any special characters in your password, you can try to make a change without those special characters to see if that makes any difference.

    The password reset link is also an option. You can get it with a 'Forgot Password' option from login page.

    Thank you.