I keep getting an error when I try to change my password

  • howardtam
    Asked on October 11, 2016 at 1:39 PM

    It always says "Oops something went wrong!" when everything is entered correctly.

  • Mike
    Replied on October 11, 2016 at 3:25 PM

    It seems that your account password was successfully changed today.

    If the issue still persists, please let us know.

  • howardtam
    Replied on October 11, 2016 at 3:45 PM
    The password is still the old one. I might need a password reset link.
    ...
  • Mike
    Replied on October 11, 2016 at 5:03 PM

    If you use any special characters in your password, you can try to make a change without those special characters to see if that makes any difference.

    The password reset link is also an option. You can get it with a 'Forgot Password' option from login page.

    I keep getting an error when I try to change my password Image 1 Screenshot 20

    Thank you.