Why cannot I see submitted info in submissions page?

  • Profile Image
    kjwsued
    Asked on October 11, 2016 at 01:55 PM

    Hello,

    we have problems in relation of our inbox. 

    The answers of our surveys are only displayed partially or not at all.

    For example the survey "elements 2016 | MitarbeiterInnen An-/Abmeldung" shows only the following answers:

    "Bitte sage uns ganz kurz, warum Du nicht teilnehmen kannst"

  • Profile Image
    tygn
    Answered on October 11, 2016 at 02:34 PM

    Your fields in submisson settings might be disabled.  You can enable the fields you want to see on your submission screen from more options setting.

     

     


    You can also check this user guide for more information.

     

    I hope your question is answered, if you have more questions feel free to ask.

  • Profile Image
    Kevin_G
    Answered on October 11, 2016 at 04:48 PM

    I have checked your form http://www.jotformpro.com/form/62092471447962 and I can see submissions; however, when I loaded our EU site I could not see them. 

    This may be related to the fact that you have not moved your data to our EU data center, please go to Account -> Data and check the Europe Datacenter option: 

    If after doing this you still cannot see your submitted info, please let us know, we will be glad to help you. 

  • Profile Image
    kjwsued
    Answered on October 12, 2016 at 02:44 PM
    html,body{background-color:#fff;color:#333;line-height:1.4;font-family:sans-serif,Arial,Verdana,Trebuchet MS;}Hi Kevin,
    thanks for the fast support. I have done the steps and now i could see the submissions.
    Thanks for your help.
    Regards
    David
     
    Evangelisch-methodistische Kirche
    Bildungs- und Begegnungszentrum
    Kinder- und Jugendwerk S
    Bildungswerk
    David Wsner
    IT / Administration
    mailto: dwoessner@edv.emk-jugend.de
     
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    JotForm schrieb am 11.10.2016 22:47:
    A new response has been received:
    Answered by Kevin_G
     
    I have checked your form http://www.jotformpro.com/form/62092471447962 and I can see submissions; however, when I loaded our EU site I could not see them. 
    This may be related to the fact that you have not moved your data to our EU data center, please go to Account -> Data and check the Europe Datacenter option: 
    If after doing this you still cannot see your submitted info, please let us know, we will be glad to help you. 
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