What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I am not receiving email notifications?

    Asked by HMSSPA on October 11, 2016 at 03:04 PM

    Hi,

    It looks like my recipients are not receiving notification emails when someone fills out a form on our website. Can you take a look and let me know what is wrong? The form's link is

    Thank you,

     

    Ivona

    Page URL:
    http://hlcra.harvard.edu/hmshsdm-forms

    email Emails JotForm div and
  • Profile Image

    Answered by tygn on October 11, 2016 at 03:21 PM

    Your e-mail might be in bounce list. In order to fix this issue, you need to remove it from the bounce list. This link may help you about how to do it.

     

    If you have more questions, feel free to ask.

  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 11, 2016 at 05:47 PM

    I have checked the email addresses you're using in your form http://www.jotform.us/form/62796016312151 and I can see they are not in our bounce list, I have also submitted your form and I can see the email was successfully sent and I also receive the email auto-responder.

    Here are some screenshots about it: 

    You may also check your email history by following this guide: How-to-View-All-Your-Form-Email-History

    Also, please check your emails in the junk or spam  folders, they may be stored in these folders and also, please check this guide that will help you with common problems with emails not being sent: Why-I-am-not-Receiving-Email-Notifications

    Here is also another guide that will help you to properly set up your email notifications: How-to-Prevent-Email-Bouncing-Related-Issues

    If you're still having problems with your emails, please set up SMTP in your account, this way you will have more control over the emails, here is the guide: How-to-Setup-SMTP-for-a-Form