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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications not being received

    Asked by weleshman63uk on October 11, 2016 at 03:20 PM

    I have a form with 2 email addresses, 1 is being received but the email address bostonterrierclub@yahoo.co.uk is not.

    I have removed the email address from the bounce list twice, but still nothing being received.

    Nothing in yahoo spam folder so have no idea what's happening. Any assistance would be appreciated.

    The form did work until a couple of weeks ago.

    regards

    Peter

    Page URL:
    http://thebostonterrierclub.co.uk/boston_terrier_club_contact-us/

    email notifications email being received not being received
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    JotForm Support

    Answered by Kiran on October 11, 2016 at 05:41 PM

    I have checked the email history log of the email address and see that last two email notifications are sent successfully from our end without any issue.

    I notice that the sender email address of the notification is set using a verified email address. Since it seems to be working fine now, please check once again and let us know if you need any further assistance. We will be happy to assist. 

    If the issue still persists, please try changing the sender email address to JotForm's default email address and see if that works.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to assist.