Email notifications not being received

  • Profile Image
    weleshman63uk
    Asked on October 11, 2016 at 03:20 PM

    I have a form with 2 email addresses, 1 is being received but the email address bostonterrierclub@yahoo.co.uk is not.

    I have removed the email address from the bounce list twice, but still nothing being received.

    Nothing in yahoo spam folder so have no idea what's happening. Any assistance would be appreciated.

    The form did work until a couple of weeks ago.

    regards

    Peter

  • Profile Image
    Kiran
    Answered on October 11, 2016 at 05:41 PM

    I have checked the email history log of the email address and see that last two email notifications are sent successfully from our end without any issue.

    I notice that the sender email address of the notification is set using a verified email address. Since it seems to be working fine now, please check once again and let us know if you need any further assistance. We will be happy to assist. 

    If the issue still persists, please try changing the sender email address to JotForm's default email address and see if that works.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to assist.