What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Some fields don't work

    Asked by rentapartmentlisbon on October 11, 2016 at 03:45 PM

    Dear Sirs, 

    I am using your JotForm for my accommodation bulletin for my rental, but for some reason 2 very essential fields don't work.  (Field 12 - type of travel identification document and Field 14 -country of issue (document)). You can fill the form, field 12 is shown as not filled up, field 14 doesn't appear at all on a filled list, like it doesn't exist. 

    my form is https://form.jotformeu.com/61863548747369 


    Can you please help me with this?

    THank you in advance, 

    emanuela pendjer mendes

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 11, 2016 at 07:23 PM

    What do you mean by "field 12 is shown as not filled up"? The field 12 which is label as "Identification Document Number and Country of Issue" can be filled without an issue:

    And field 14 which is the submit button, will show only if the previous question is equal to "No"

    Because that is the way you have setup the condition:

    Here is my cloned version: https://form.jotform.com/62847605504963

    Let us know if you need more help.