What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    has the upgrade request/payment been processed?

    Asked by pnaaf on October 11, 2016 at 04:07 PM

    upgrade request- still not showing on website. Need to follow up on update of payment


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    JotForm Support Manager

    Answered by Jeanette on October 11, 2016 at 05:01 PM

    I found a notice with an error message, do you happen to have the Order Reference number?

    Otherwise, I might have to contact our Payment processor, Bluesnap to find out further information.

    JotForm_Login_Name: pnaaf
    accountId: 65496660
    addCD: N
    address1: 38941 Marlborough Drive
    bluesnapNode: 1
    city: Sterlingheights
    contractId: 1850066
    contractName: 1-Year Bronze
    contractOwner: 39167
    contractPrice: 159.00
    country: US
    currency: USD
    email: p****ne@gmail.com